Privacy Policy

Privacy Policy

Last Updated: 12/10/25
Mission Media, LLC. (“Mission”, “Mission Media®”, “Mission™,” “we,” “our,” or “us”) is a brand marketing and advertising agency headquartered in Baltimore, Maryland. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://missionagency.com, engage with our content or advertising, or interact with us through email, forms, or our CRM systems.

Mission Media LLC makes no warranties or representations regarding the accuracy, completeness, or reliability of the information provided on this site. Your use of this site and reliance on any information is at your own risk. Mission Media LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of this site, or from any errors, omissions, or interruptions in service. For complete terms, please review our Privacy Policy and Terms and Conditions. This limitation of liability applies to the fullest extent permitted by law.

If you have any questions, you can contact us at: support@missionagency.com

1. Who We Are
Mission Media, LLC
Baltimore, Maryland, USA
Website: https://missionagency.com

2. Information We Collect
We collect information from you in three ways: (1) information you provide directly; (2) information collected automatically through analytics and tracking tools; and (3) information received from third-party platforms.

A. Information You Provide Directly
When you submit a form, download content, contact us, or engage with our team, we may collect:

  • First Name
  • Last Name
  • Email Address
  • Company Name
  • Job Title
  • Website URL
  • Services You Are Interested In
  • Any information you choose to include in form submissions or email communications

B. Information Collected Automatically
When you visit our website or interact with our content, we may collect:

  • IP address
  • Device identifiers
  • Browser type and settings
  • Location information (approximate geolocation)
  • Pages viewed, time on page, and click interactions
  • Cookie identifiers
  • Advertising identifiers
  • Website behavior analytics
  • Fingerprinting identifiers (used to prevent fraud and understand unique visits)

C. Information From Third Parties
We may receive information through:

  • Advertising platforms (Google, Meta, LinkedIn)
  • Email marketing services (Mailchimp)
  • Analytics tools
  • Our CRM (Salesforce)
  • RB2B lead enrichment tool
  • Publicly available business information sources

3. How We Use Your Information
We use the information we collect for the following purposes:

A. To Provide and Improve Our Services

  • Responding to inquiries
  • Understanding client needs
  • Delivering requested services
  • Managing ongoing client relationships

B. Marketing, Advertising, and Analytics

  • Measuring campaign performance
  • Retargeting website visitors
  • Delivering interest-based advertising
  • Improving the content, layout, and user experience of our website

C. Administrative and Business Purposes

  • Maintaining and improving our website
  • Conducting internal analytics and reporting
  • Detecting and preventing security or fraud issues
  • Complying with legal obligations

D. Legal Grounds for Processing (GDPR Visitors Only)
For visitors from the EU/UK, we process personal data based on:

  • Consent (cookies, newsletter opt-ins, marketing, retargeting)
  • Contractual necessity (engaging in discussions or service delivery)
  • Legitimate interests (site security, basic analytics, B2B communications)
  • Legal compliance

4. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to understand how visitors use our site, personalize content, and deliver targeted advertising.

You may control or opt out of non-essential cookies at any time through our Cookie Preferences link or via your browser settings.

A full Cookie Policy can be provided upon request or added as a linked subpage.

5. Third-Party Tools We Use
Below is a list of tracking, analytics, and automation tools used by Mission. Each provider’s privacy policy is linked for transparency.

Analytics & Performance

Retargeting & Advertising Platforms

Lead Enrichment
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

Terms and Conditions

Website Platform & Forms

WordPress & WordPress Forms
(E.g., Contact Forms, Newsletter Forms, Project Inquiry Forms)  https://wordpress.org/about/privacy/

Email Marketing

Mailchimp
We use Mailchimp as our mass email provider. You can opt out of any emails, by clicking on the opt out or unsubscribe at the bottom of the email.
https://mailchimp.com/legal/

Salesforce Sales Cloud
We utilize Salesforce Sales Cloud as our CRM to manage client, project, and prospect information.
https://www.salesforce.com/company/legal/privacy/

Fingerprinting Technology
Used to identify unique sessions and prevent spam or fraudulent submissions.

6. How We Share Information
We may share information with:

  • Service providers and vendors who help operate our website and services
  • Hosting providers, analytics platforms, and advertising networks
  • CRM and marketing automation platforms
  • Professional advisors (legal, accounting)
  • Authorities or law enforcement, if required by law

We do not sell personal information for monetary value, but some of our advertising practices may be considered “sharing“ or “targeted advertising“ under specific state privacy laws.

7. Data Retention
We retain personal information only as long as necessary:

  • Form submissions/leads: 36 months (or until user requests deletion)
  • Analytics data: 14–26 months depending on the platform
  • Email marketing lists: Until unsubscribed
  • CRM records: As needed for client relationship management
  • Cookie identifiers: Based on individual cookie duration (typically 30 days – 2 years)

You may request deletion at any time.

8. Your Privacy Rights
Depending on your location (including CA, CO, CT, MD, VA, UT, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Request a copy of your data
  • Opt out of targeted advertising or profiling
  • Withdraw consent
  • Opt out of tracking technologies

You can exercise these rights by contacting us at support@missionagency.com

For California and other opt-out states, a  “Do Not Sell or Share My Personal Information“ link will be provided in the site footer.

9. Data Security
We use administrative, technical, and physical safeguards to protect personal information. While we take reasonable steps to secure data, no system is 100% secure.

10. International Transfers
If you access our site from outside the United States, your information may be transferred to U.S.-based servers. Where applicable (e.g., EU visitors), we rely on:

  • Standard Contractual Clauses (SCCs)
  • Additional security measures
  • Vendor compliance commitments

11. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with a new “Last Updated” date.

13. Terms and Conditions
For complete terms, please review our Privacy Policy and Terms and Conditions. This limitation of liability applies to the fullest extent permitted by law.

13. Contact Us
If you have questions or wish to exercise your rights:

Email: support@missionagency.com
Address:
Mission Media
Suite 400
Baltimore, Maryland, 21211 USA
Website: https://missionagency.com